Serve users sincerely and build Yuhang service brand
1. Service Concept
Users first, service users

2. Service Principle
1. Take the user as the center, and implement the family-friendly service based on the principle of meeting the needs of the user.
2. Respond quickly and act immediately. In a short time, with effective methods, to provide users with satisfactory services.
3. Track the user's usage, and visit the user from time to time, so that the user can feel that the service of Yuhang is around.

3. Perfect and fast parts supply system
Yuhang Instrument has set up a strategic reserve for accessories marketing, and plans to build a distribution center for instrument accessories. Implement the logistics smooth project to ensure 24-hour loading, so that the supply and delivery are unimpeded.
Implement the three-package unimpeded project, so that all service outlets have enough three-packages in reserve. The supply of three packages is multi-channel transportation: according to the monthly plan of each service outlet, the three packages are mainly transported, supplemented by the delivery of commercial vehicles, and emergency treatment is carried out by road, railway express and mail. Yuhang Group has three chartered vehicles specially responsible for the delivery of three packages. Each month, the three charter trucks will deliver the required three packages to each service outlet on the specified date; during the monthly planning period, if the service network needs three packages, the delivery vehicle can carry the three packages. delivery; if in an emergency, we can send the three packages by road, rail express and post. In addition, under special circumstances, it can also be purchased in the market, and Yuhang Instruments will be reimbursed.
The perfect three-package supply system ensures that the three-package parts are delivered to each service network in a timely manner, which effectively guarantees the demand for after-sales service.

4. Service Platform
1. Yuhang Instrument has developed an online office system, using Internet resources to implement remote operations, quickly grasp user information and market information, and provide tracking services to Yuhang users. The sales unit will report the user's information to Yuhang Instrument through the "online office system" within two days after the equipment is sold, and the Yuhang Instrument after-sales service support center will create a user file for each Yuhang user. The after-sales service interviewer will visit the user from time to time according to the user information to understand the setting in the process of use, the user's satisfaction with the product and the service situation of the service personnel.
2. A service hotline has been set up, through which users can report problems to Yuhang Instruments. The service center operator will make a written record of the problems reported by users, report them to the relevant departments or leaders for instructions in a timely manner, and record them on the computer. Yu Hang Instruments requires customers to be enthusiastic, to answer the phone with courtesy, enthusiasm and standard, to answer questions in a simple and clear way, and to record carefully. Do four things: be sure to record every problem reported by users; be sure to deal with every problem reported by users; be sure to review each processing result; be sure to reflect each processing result to relevant departments such as product production, quality, and technology.
3. Opened up a column for market information feedback. Service outlets and business personnel can feed back information such as market demand, user opinions or suggestions, and product quality to the information department of the service center at any time by fax, e-mail, etc., and then the information department will summarize and analyze production, technology, quality inspection, etc. Relevant departments, research and analyze in order to better improve our products, promote our services, and meet the ever-increasing demands of users.

V. Effective Service Supervision Mechanism
In order to standardize the service order, Yuhang Instrument has formulated strict regulations on inspection and punishment and a management system for accountability of inspection work, and three inspectors specially visit users, supervise and inspect service behaviors, and resolutely punish service violations without omission. In order to improve service levels and ensure service quality. Yuhang Instruments closely focuses on market research services, continues to provide users with services that exceed user expectations, serves users from meeting their needs, and uses our sincere services to take away users' troubles and leave Yuhang's true feelings.